I agree with many of your points but I think it is hard to get shoppers to change, the market will do what the market will do regardless of what the business owner would like. I think that in Canada and the US at least the website is not the only component but it's a key component for both the customer and the supplier. Our problem in Canada is geography and population, we have a big country with a small population and our centres are located hundreds of kilometers apart. So what that means for us is that, in small communities if you can't open up your territory via the Internet, you will go broke. We can't rely on a densely concentrated population like you have in the UK so we need to have the full package, a store with stock, a knowledgeable staff, fair pricing, good service and a big Internet component to support it. Our suppliers need to move a certain volume of product and the web offers that opportunity, if they don't have the internet there simply isn't enough business (at least in the small centres) for them to make a go of it.Bladekeeper wrote:That there is the difference too I agree the service getting to know staff having them ask how you are etc makes all the difference I referred to a company HH in my above post any one who has used them say the same thing "amazing service" really helpful etc.
That reason alone has made me order from them over a few pounds here and there plus their comms are great a local small retailer who deals with cash , rather than PayPal or credit cards has extra overheads for that alone plus insurance wise thief cost is higher.
The age of online shopping has put the small guy on the losing end in being able to price competitively against a store like knife works .
The op obviously wants to see more business in local shops so do I but the fact is it is down to the shopper to change too maybe if the local store coupled there business with a website , that frequent customers got free postage eg would help for the tines you needed to shop online.
In the instance of collecting spyderco though I think the range and keeping enough stock to meet supply is another issue maybe spyderco could have a system of approved local stores.
They could get the latest releases at an offer buy having spyderco as their top marque I don't know the answer but if I was asked would I pay an extra to buy locally I'd be happy too the problem comes when they can't get what you want/need .
Blerv wrote:Most B&M shops end up being "lemmehold" hangouts. The employees often are semi-apathetic case assistants and not really salesfolk or educators. Again..."most" definitely not "all".
I agree a mall in particular is the kiss death, high rent, percentage rent crappy hours to boot. Small business is always hard it would needs to be very lean and the payoff is not that great unlless you can pay for your own building from the revenue from the business or franchise it's pretty much buying yourself a job for a few years.Ankerson wrote:If the store doesn't have a website I don't see how they can make it with the overhead, that's a website with good prices, not full MSRP.
And it would help to have the Store in a great location with a high population and be in a location that has another good retail draw in the same shopping center, but that would also mean a higher overhead.
Rent, Payroll, Insurance and Power isn't free and that's not even getting into inventory and the start up costs and the ave small business doesn't get into the black for 5 years so that would be a serious investment.