Threads like this are discouraging. Not only do I lose sleep over them, but they also cost us thousands in lost sales.
Hi Cliff, The original poster hasn't posted again (unless I missed something) and he hasn't sent the knife in. Mark was not the OP.
Regarding the OP, I've met DC and I got the impression he was a good kid. Perhaps he just blew off Spyderco, or he feels bad about his post. Perhaps he will return? I know he took 6 months to pay for his Bushcraft blade that I chased down for him, but he did collect it. Perhaps time constraints are not a priority, or he just forgot. Hard to believe he was being malicious. Maybe he was just venting. I vented once.
We can banter words till the cows come home, but until I can see the knife in question, test it and get it under a microscope, there isn't much I can say or do, other than to apologise. Ed has been here all week and he too was hoping to receive one or more of the knives in question. As of Friday, nothing has come in. It's a new model and we need to watch closely.
I didn't say you didn't try to reach me, I said i didn't get it. If you can send me the dates of your emails, letters or ?, I can try to chase them down. Try to keep in mind that I travel a great deal. Between travel prep, travel and followup, I'm gone about half the time. Considering that I get several hundred emails a day, some stack up. that's why I have staff.
Either way, my response can only be: Please send in the knife. It is not possible for me to discuss a failure about a knife without having the knife. The best way is always to send in the knife, perhaps include a note to me. Charlynn will usually chase me down on the question, especially with a new model.
We always take care of our customers and have been doing so for more than 30 years. That's how we got our reputation. We've many times taken care of overseas customers as well. We either replace the knife or buy it back. On a few occassions, our customers have been unfrienbdly, in which case we usually just pay them for their purchase and suggest they go elsewhere. Most of this couold have been avoided if the original failed piece was returned. We certainly jumped on the Nilakka when a problem appeared. And Pekka, like Ed was all over it right away.
As far as knives go, we ship thousands of knives each week. Problems are not common and those that do occur are a small percentage of what we produce. We've yet to get any Tuff's back. At any rate, we are going to stop shipping the model until we can get this sorted. Thanx for all of your thoughts and input. Shame it had to get "testy".
Hey Sal, listen man, Im really sorry if I had caused any negatives to the company. I dont want you to miss a wink of sleep or a penny that could be earned. If you will read what my posts were as the OP, I was really just trying to get others opinions about what may have happened. I think there may have been one line in the original post that could have been perceived as "venting", but for the most part I came looking for answers, and if anyone else had had similar experiences.
(SINCE its been 15 pages, here is what my first post was, you decide whether or not it sounds "malicious"...)
[CENTER]"So for the last month or so, the Tuff has been my go to yard working knife. I felt that since this knife was touted as a folding fixed blade tank, it could quite easily take care of the mundane garden tasks I had outside.
One of these tasks I use a folding knife for occasionally is delimbing these small cherry trees we have in the yard. I use the sticks for fetch with my 120 lb great dane pitbull mix Lola (i find that I need to use hardwood otherwise she destroys the stick before she can get it back to me.) I do not consider this "hard use," I have done the same task countless times with my Pm2, and even with my fluted military with no issues.
The limbs I was chopping are less than 1" in diameter, and the Tuff usually just blasts right through them in a couple strokes. I chop downward in a "v" to remove chips faster, letting the blade fall with gravity and the weight of my arm and little more force. One chop went sort of deep and got the blade stuck, so I went to pull up on it to get it out, and the lock folded . I though I had accidentally disengaged the lock, so I relocked it again, and pushed on the spine... it folded again, quite easily... I also noticed the lock disengages MUCH easier compared to how it used to hurt my thumb when I first got it, its like night and day. Id say the lockbar has about 25% the pressure behind it it used to. Man, I really wish they had gone with a rotoblock with this design, then I wouldnt be scared to use it again... I guess its my Lionspy/bowie for garden work from now on...
Im wondering if I got a knife out of spec or somerthing, because it seems to me this knife should handle that task and much more with ease, without any fear of the lock folding on me... So I fear its off to the spyder spa to see if there is anything they can do, but I figured Id share my experience here first. Boy am I glad I wasnt able to take this one apart!
Just goes to show you, not everything will live up to the hype!"
BUT the responses I got were anything but helpful. Most began by attacking me, saying I was intentionally abusing it, or whatever. A few of you came to bat for me, and for that I was thankful, but for the most part I was written off as a neptune-knives like spinewhacker or something. It left a bad taste in my mouth for the whole forum. THAT is why I have not been back. Everytime I logged on, I just didnt feel like talking with yall after my last thread. It has nothing to do with the knife or Spyderco, and everything to do with the people on this forum.
Do I feel bad about my posts? No. but thats because in my posts, I didnt rag on the knife or spyderco at all ( please re read them), I was just looking for opinions about my own knife. (Is it not pretty common practice to post up when you have a problem with a model?!) When I logged off last, this thread was 4 pages long or so, and I have not caught up, nor do I think I will. It is clear this thread has taken on a life of its own away from what my own intentions were. I will gladly delete it if you want me to. I do still have the knife, I have been using it for lighter cutting work, and the lock hasnt failed again yet. I wasnt sure whether or not I was going to send it back, but now I will for sure.
I have been very busy in my own life, so please excuse the time gap, knives really arent on the upper teir of my priority list at the moment.
Ps- I did really enjoy meeting you and your son at Blade! It was there that I asked if you still had the bushcraft. It would not have taken 6 months to buy from you if I had recieved a response in an email when we were originally talking about me buying the second. I didn't want to mail out a check without first hearing back. I tried again a couple weeks later... I chocked it up to you being busy and travelling, as you said in your own post.