Warranty and Repair

Jimmy_Dean · #21

Oh gosh! It feels good to read something from the company. Alright, I think it's good enough for me. Moral is: as long as you take care of your knife, you should be ok.

Man I really got worried for some time. Told you I'm an insecure kind of guy.

-Dean

HoB · #22

Not only that your fine as long as you take care of it, but even if you screw up (god forbid, but it sometimes just happens), as long as it is repairable you stand a good chance of having it repaired for $20. I would call that a more than fair and honest warranty.

samosaurus · #23

Hi Joyce! <img src="spyder.gif" width=15 height=15 align=middle border=0><img src="smile.gif" width=15 height=15 align=middle border=0><img src="spyder.gif" width=15 height=15 align=middle border=0> Thanks for the Edge-U-Cation! Awesome input! <img src="smile.gif" width=15 height=15 align=middle border=0> Spyderco's W&R Rock! Oh yeah! <img src="smile.gif" width=15 height=15 align=middle border=0>

Sam

have knives will travel...

jhillas · #24

trust the force ... go towards the light ... <img src="spyder.gif" width=15 height=15 align=middle border=0>

J Smith · #25

I am glad to see this.The person in W and R may want to work on his wording of the warrenty when he talks to customers.
Like I said I hated to post this but I was very confussed after I got off the phone.

<img src=http://techhelpers.net/e4u/drink/trink36.gif

samosaurus · #26

Hey Jeff ~ That's a lot of Edge-U-Cation in a day.. <img src="wink.gif" width=15 height=15 align=middle border=0>

Sam

have knives will travel...

J Smith · #27

Yep it was.After reading over the warranty I am sure he thought I had a old beat up user and not a practicly new knife.

<img src=http://techhelpers.net/e4u/drink/trink36.gif

JBE · #28

Joyce,
Thanks for clearing that up for us. I had hoped it was just a case of mis-communication. Had me a little worried there!<img src="wink.gif" width=15 height=15 align=middle border=0>

"I'd come to realize that my job was less about saving lives then it was about bearing witness..."

chinook · #29

This is one reason that I not only "accumulate" Spydies butt also hang out here in the forum. Sal and Joyce never shy away or duck answering any serious questions. Of course that must be easier when you start from a position of integrity and proceed forthrightly.

Kudos Spyderco

#30

Thanx Joyce.

I'd like to share some thoughts on this;

We received a knife from a customer through a dealer. The linerlock model looked like it had been retrieved from a junkyard.

The blade tip was broken (no doubt from prying), the stop pin, clip and about half of the screws were missing. The knife had been sharpened on a grinder with no skill.

The letter said it was in for "warrantee". We were not only surprised, but I was personally insulted. We contacted the dealer and they said, "the customer was just trying to get a "free" knife and we should just send it back.

Our cost for the bother was over $25.

Typical response from this type of customer is, "I'll take my business to Buck knives, etc".

Personally this type of customer is selfish, unfair, unrealistic and IMO, morally and ethically challenged. I would gladly give this customer to Buck knives, but I'm sure CJ wouldn't want him either.

Jim, Jimmy_Dean, not fair to compare Spyderco to Strider. If you'll pay Strider prices for a ParaMilitary, I'll gladly give you an unconditional lifetime guarantee, you'd be paying for it.

sal

Alan2112 · #31

I concur whole heartedly, Sal, and that really gets my goat! That usually doesn't help prices to stay stablized! RKBA!

Jimmy_Dean · #32

Good evening Mr. Glesser. I think I shouldn't have said that. I was frustrated. You obviously took it personnal and you were right to do so. The way you put it is much better than I originally thought and is much more justified to my eyes. That being said, I'll remain faithful to Spyderco and I hope you'll keep designing great tools and give good service.

-Dean

thombrogan · #33

Sal,

I'm very selfish (I insist on buying Spyderco folders), but I don't think I've troubled your W&R department for anything more than ATR pocket clip screws (and even that was after asking if there was a specific size screw I could ask for at Radio Shack).

-Thom Brogan <a href="http://www.tntbrogan.com" target="_blank">Pictures</a> of our daughter, Cynthia

J Smith · #34

I can just think of how many you get back that have been trashed and someone wanting a new one for it.I can also see why W and R wouldn't want to say without seeing the knife"yeah that sounds like a manufactor defect send it in and we will replace it"and then get it in the shape you descibed.
The whole thing is cleared up as far as I am concerned.
Thanks for your time posting a reply.

<img src=http://techhelpers.net/e4u/drink/trink36.gif

Jimd · #35

Sal, I didn't mean to offend you by mentioning the Strider policy.

To me, variety is the spice of life, so I like various knives, including Spyderco.

And, for what it's worth, Sal took good care of me when my Dodo had that lock problem; Spyderco made it right, and the replacement product is still working wonderfully.

Sniper -- One Shot, One Kill Email: ST8PEN01@aol.com

#36

Hi Jim, _Dean, no offense taken. Sorry for the comment.

sal

Jimmy_Dean · #37

You **** right I'm sorry about MY comment, Mr.Glesser <img src="smile.gif" width=15 height=15 align=middle border=0> I'm glad you have no hard feelings. Thought I made an enemy for a second.

Spyderco means something special to all of us and we didn't want it to change I guess. But you're right, it's for the best, concidering you have many more years of production and knife repairs in front of you. Good luck and thanks

-Dean

Jimmy_Dean · #38

Well, I do have a question about all that. For example, the Endura I sent you some time ago had a lock problem. Nothing catastrophic but could have been tighter. I used it for over a year before I decided to send it to you for repair. If I had to do that again today, would I be charged 20$ for the same repair? If no, than that's all right with me.

-Dean

HoB · #39

I thought the policy was pretty clear: If the blade play is a manufacturing defect, Spyderco will take care of it, period. The fact that blade play showing up after over one year is unlikely a manufacturing defect is a different issue.

To me Spyderco has shown in this thread that they have a very reasonable policy. For the rest am willing to go out on faith. I trust that they will fix the problem if it was caused by them, and equally that they will take care of my Spydie if the malfunction was caused by me, without overcharging me. That is good enough for me.

samosaurus · #40

Well Poppa Spyder, sometimes you do tend to get "customers from ****".. Abusing warranty conditions and make a big issue out of now owning up to their own mistakes.. <img src="wink.gif" width=15 height=15 align=middle border=0>

Sam

have knives will travel...