I appreciate you improving your repair department. In all the years I have had my spydercos, I never had a problem with one. Last year, I had bought a Vesuvius.. I know it is now discontinued. It was one of your new top locks.. Did not check it close enought and the lock did not work properly. I sent it in and it took months and a lot of phone calls to check the status.. It finally came back, and guess what.. It still did not work right. Rather than incur more shipping costs and delay, I decided to scrap it. Just the other day, I took it out of my knife drawer to throw away..then decided to take it apart and see why the lock did not work.. In losing the screws that held the knife together, the lock bar started to work.. It was just some tension adjustment on these screws..I was disappointed that your repair area let my knife go back out like this..Anyway, thanks for looking into this area..By the way, I am still a spyderco backer..Just got a Stainless Endura II. You make great knives.. One bad apple does not spoil that barrel..