I see from a previous post it is a Delica you have.
I had to wait also years ago talking about over 12yrs ago with a Goddard Jr. I had it back within 8 weeks but I know that it was in good hands.
P.S.
offer still stands .
S/F,
CEYA!
CEYA Knife DEsigns
Edited by - ceya on 5/21/2004 2:45:07 AM
Customer service blows.
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Jimmy_Dean
- Member
- Posts: 1102
- Joined: Fri Sep 24, 2004 10:33 am
- Location: Montreal Canada
Hey, do you have a PE Endura? I'm kidding, I know mine will be alright but it was also my first impression with Spyderco and I really hope they don't mess it up. It cost me nearly 20$CAN to mail it to them, and if I have to return it again after that for some reason, it's 40 extra $ on a 85$ knife. I'll admit I'm worried but I have faith. And by the way, your offer speaks volumes about your faith in the company. I know almost everybody on this forum thinks Spyderco is the best knife company in the world and I sure hope I'll be one of the believers when my Endura is back from WR. Take care
-Dean
-Dean
Call Mike at 800-525-7770(ext. 255, I believe) and explain your situation, he'll take care of you as soon as he can.
I've had quite a few occasions where I've needed Spydies sharpened, repaired, or just needed new screws/clips and he's always come through for me.
In the future, I would suggest that you find a different way/manner to find out info about <img src="spyder.gif" width=15 height=15 align=middle border=0> Warranty/Repair or anything else about Spyderco. Just so you'll know, you can get better response time by <i>calling </i> instead of sending emails.
Another word of advice....trolls are not welcome here.
Survive, Adapt, and Overcome...
I've had quite a few occasions where I've needed Spydies sharpened, repaired, or just needed new screws/clips and he's always come through for me.
In the future, I would suggest that you find a different way/manner to find out info about <img src="spyder.gif" width=15 height=15 align=middle border=0> Warranty/Repair or anything else about Spyderco. Just so you'll know, you can get better response time by <i>calling </i> instead of sending emails.
Another word of advice....trolls are not welcome here.
Survive, Adapt, and Overcome...
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radioflyer
- Member
- Posts: 3
- Joined: Fri Sep 24, 2004 10:33 am
- Location: Tulsa, OK USA
First off - skcusloa, How do we know you didn't break this knife? You're jumping up and down about DEFECTIVE. It could be you! You haven't given us any clues about what you think defective really means.
Secondly - screaming on this forum isn't going to get you much sympathty, WE LIKE SPYDERCO.
Thirdly - I wouldn't blame Sal if he fixes your broken (or defective) knife and charges you for the repair. You've already said you won't buy any more. What incentive does he have to take care of you? You're an being an a**
Secondly - screaming on this forum isn't going to get you much sympathty, WE LIKE SPYDERCO.
Thirdly - I wouldn't blame Sal if he fixes your broken (or defective) knife and charges you for the repair. You've already said you won't buy any more. What incentive does he have to take care of you? You're an being an a**
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blacksmithtech
- Member
- Posts: 27
- Joined: Fri Sep 24, 2004 10:33 am
- Location: IL. USA
I felt like I should jump in as well. I have to say on the couple of times I had to contact Spyderco customer service, I was not impressed with the attitudes. When I sent my Delica in for sharpening, It came back dull and scratched up. I called and the customer service person couldn't care less. This did force me to buy a sharpmaker and learn how to sharpen on my own. So I guess I should thank the rude customer service girl after all!
About an inch at the tip of the sharp part of the blade is touching the plastic of the handle every time I shut the knife. So there is no real reason to keep it razor sharp, if every time I close the knife it needlessly hits the plastic dulling itself.
"First off - skcusloa, How do we know you didn't break this knife? You're jumping up and down about DEFECTIVE. It could be you! You haven't given us any clues about what you think defective really means."
There is a post "Delica dulling itself" that explains it. I haven't dropped the knife, I haven't played ninja with it, and I've barely used it. I bought it brand new I'd say it's defective and all the board members agreed that it's defective. But, I'm not sending it off until I confirm with a spyderco employee that it's defective.
"Secondly - screaming on this forum isn't going to get you much sympathty, WE LIKE SPYDERCO."
From my experience with most customer service, *****ing is the only way to get anything done. Asking niceley doesn't work, telling them they aren't getting any more money till the problem is solved works almost every time.
Example: I was going to buy 4 new tires for my car. I was broke for a while so I had mounted the brand new spare on one of my alloy wheels and put one of my crappy tires as the spare. When I went to the tire shop they said they wouldn't mount my only good tire on my spare rim because it was too old. (I was out of town on a road trip so I didn't have access to my shop) They wanted to mount one of my cracked worn out tires on the spare rim. I told them "I'm not buying any tires unless you mount the good tire on the spare, I don't care if it's older, it's brand new." 5 mins later they had their money and I had a good tire on my spare rim.
"Thirdly - I wouldn't blame Sal if he fixes your broken (or defective) knife and charges you for the repair. You've already said you won't buy any more. What incentive does he have to take care of you? You're an being an a**"
So you like to pay premium amounts for goods and services and recieve less than premium customer service?
Ceya, I will send an email to you. Your offer is appreciated.
"First off - skcusloa, How do we know you didn't break this knife? You're jumping up and down about DEFECTIVE. It could be you! You haven't given us any clues about what you think defective really means."
There is a post "Delica dulling itself" that explains it. I haven't dropped the knife, I haven't played ninja with it, and I've barely used it. I bought it brand new I'd say it's defective and all the board members agreed that it's defective. But, I'm not sending it off until I confirm with a spyderco employee that it's defective.
"Secondly - screaming on this forum isn't going to get you much sympathty, WE LIKE SPYDERCO."
From my experience with most customer service, *****ing is the only way to get anything done. Asking niceley doesn't work, telling them they aren't getting any more money till the problem is solved works almost every time.
Example: I was going to buy 4 new tires for my car. I was broke for a while so I had mounted the brand new spare on one of my alloy wheels and put one of my crappy tires as the spare. When I went to the tire shop they said they wouldn't mount my only good tire on my spare rim because it was too old. (I was out of town on a road trip so I didn't have access to my shop) They wanted to mount one of my cracked worn out tires on the spare rim. I told them "I'm not buying any tires unless you mount the good tire on the spare, I don't care if it's older, it's brand new." 5 mins later they had their money and I had a good tire on my spare rim.
"Thirdly - I wouldn't blame Sal if he fixes your broken (or defective) knife and charges you for the repair. You've already said you won't buy any more. What incentive does he have to take care of you? You're an being an a**"
So you like to pay premium amounts for goods and services and recieve less than premium customer service?
Ceya, I will send an email to you. Your offer is appreciated.
Dean Posted: But, unless I'm wrong Jim, you were one of those who were praising their CS, right?>>>
Actually, no, I didn't have much good to say about their CS. When I spoke with Mike in the CS department, I didn't really care for his attitude. I voiced my frustrations at having to pay to have my knife shipped back, in addition to being without my knife for a few weeks.
His attitude was like, "Oh well, too bad." He was not empathetic at all. I had requested that he send me a replacement Dodo, and when I received that, then I could ship back the defective one, so that I wouldn't be without a knife. No dice, he said he couldn't take the chance of me burning the company for a knife (a defective one, at that!).
All in all, I thought Spyderco's customer service was about on par with other companies; the product was replaced, but they really didn't seem to care very much about the customer's feelings.
Sniper -- One Shot, One Kill Email: ST8PEN01@aol.com
Actually, no, I didn't have much good to say about their CS. When I spoke with Mike in the CS department, I didn't really care for his attitude. I voiced my frustrations at having to pay to have my knife shipped back, in addition to being without my knife for a few weeks.
His attitude was like, "Oh well, too bad." He was not empathetic at all. I had requested that he send me a replacement Dodo, and when I received that, then I could ship back the defective one, so that I wouldn't be without a knife. No dice, he said he couldn't take the chance of me burning the company for a knife (a defective one, at that!).
All in all, I thought Spyderco's customer service was about on par with other companies; the product was replaced, but they really didn't seem to care very much about the customer's feelings.
Sniper -- One Shot, One Kill Email: ST8PEN01@aol.com
Send your email to Ceya and quit your whining already.
I've had two Spydies that were replaced with new versions, no questions asked, after they were determined to be defective AT THE FACTORY...NOT over the phone/emails. The only way that a knife can be determined to be defective is if it is SENT back to Spyderco Warranty and Repair. From what I can tell though, you're saying that you don't want to send yours in until you know FOR SURE that you will get a new one?
You're wasting too much of your time whining here at this forum which isn't helping you at all, by the way, except showing the public at how immature you are.
You don't like Spyderco....fine
You're not going to buy any more Spydies....even better, you won't be missed around here
Go away, troll....
Survive, Adapt, and Overcome...
I've had two Spydies that were replaced with new versions, no questions asked, after they were determined to be defective AT THE FACTORY...NOT over the phone/emails. The only way that a knife can be determined to be defective is if it is SENT back to Spyderco Warranty and Repair. From what I can tell though, you're saying that you don't want to send yours in until you know FOR SURE that you will get a new one?
You're wasting too much of your time whining here at this forum which isn't helping you at all, by the way, except showing the public at how immature you are.
You don't like Spyderco....fine
You're not going to buy any more Spydies....even better, you won't be missed around here
Go away, troll....
Survive, Adapt, and Overcome...
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Jimmy_Dean
- Member
- Posts: 1102
- Joined: Fri Sep 24, 2004 10:33 am
- Location: Montreal Canada
Quote;
I work at a Nissan dealership. People break things on their car, like mirrors, ripped holes in seats, ENGINES, ripped off visors and we replace them for free no questions asked.
I´m getting a Nissan and moving to your area!! <img src="wink.gif" width=15 height=15 align=middle border=0>LOL!
Vox.
I work at a Nissan dealership. People break things on their car, like mirrors, ripped holes in seats, ENGINES, ripped off visors and we replace them for free no questions asked.
I´m getting a Nissan and moving to your area!! <img src="wink.gif" width=15 height=15 align=middle border=0>LOL!
Vox.
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java
- Member
- Posts: 2978
- Joined: Fri Sep 24, 2004 10:33 am
- Location: Rosamond - Tropical Paradise without the tropics.....(or the paradise)
<b>"From my experience with most customer service, *****ing is the only way to get anything done."
Customer service blows!
AOL Sucks</b> (skusloa, for those who haven't nailed that one yet)
'tis a sad life indeed one must lead with this attitude. But first off this is not Customer Service here and arguing with Forum members is like mud wrestling pigs - it's embarassing for all participants and it really pisses of the pigs. Ceya has made a noble offer (which should say something to you when mere Forum members will back Spyderco to this extent) and you have actually managed to piss off some of the reasonable and laid back regulars here.
There are right ways and wrong ways to *****. Constructive and well directed criticism goes a long way in resolving any dispute or disagreement. Alternatives have been proffered here and yet they have not been addressed.
Your persistance but with a more positive approach will not only help resolve this but earn the respect of all involved and engender further offers of help from almost anyone here (and that would include Sal, Joyce, Carlos, Travis et al)
(Java sighs heavily at this point) And to think, your earlier posts and questions showed a reasoned approach and real desire to learn, to try and resolve your Delica problem, and to be a respected contributing member here. Well, there's still hope. In the future, the saw "You can catch more flies with honey than vinegar" might be advised.
<b>Vox</b>,
I dare you to buy a Nissan break its mirrors off, rip holes in the seats, break its ENGINE, and rip off the visors and THEN take it in! Run some Sprite through the fuel system why don't ya! <img src="smile.gif" width=15 height=15 align=middle border=0>
Jeez! Both these outbursts are so un-java like.....but so necessary. Jurphaas, if you're out their - your turn to call Java on reasonableness.
Edited by - java on 5/22/2004 11:25:50 AM
Customer service blows!
AOL Sucks</b> (skusloa, for those who haven't nailed that one yet)
'tis a sad life indeed one must lead with this attitude. But first off this is not Customer Service here and arguing with Forum members is like mud wrestling pigs - it's embarassing for all participants and it really pisses of the pigs. Ceya has made a noble offer (which should say something to you when mere Forum members will back Spyderco to this extent) and you have actually managed to piss off some of the reasonable and laid back regulars here.
There are right ways and wrong ways to *****. Constructive and well directed criticism goes a long way in resolving any dispute or disagreement. Alternatives have been proffered here and yet they have not been addressed.
Your persistance but with a more positive approach will not only help resolve this but earn the respect of all involved and engender further offers of help from almost anyone here (and that would include Sal, Joyce, Carlos, Travis et al)
(Java sighs heavily at this point) And to think, your earlier posts and questions showed a reasoned approach and real desire to learn, to try and resolve your Delica problem, and to be a respected contributing member here. Well, there's still hope. In the future, the saw "You can catch more flies with honey than vinegar" might be advised.
<b>Vox</b>,
I dare you to buy a Nissan break its mirrors off, rip holes in the seats, break its ENGINE, and rip off the visors and THEN take it in! Run some Sprite through the fuel system why don't ya! <img src="smile.gif" width=15 height=15 align=middle border=0>
Jeez! Both these outbursts are so un-java like.....but so necessary. Jurphaas, if you're out their - your turn to call Java on reasonableness.
Edited by - java on 5/22/2004 11:25:50 AM
I have yet recieved a email. Send me info on the type of Delica. I will keep everyone inform.
Semper Fidelis,
CEYA!
Ceya Knife Designz
http://users.pcnet.ro/ceya/knives.
NOTE:
Dialex email sent!!!
Semper Fidelis,
CEYA!
Ceya Knife Designz
http://users.pcnet.ro/ceya/knives.
NOTE:
Dialex email sent!!!
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samosaurus
- Member
- Posts: 1609
- Joined: Fri Sep 24, 2004 10:33 am
- Location: Malaysia
Both sides have been firing away here. I'm seeing tempers flare, and people calling others names.
It's a free country; people are free to either love or hate any company they want. Granted, it's not the most intelligent thing to come here, in Spyderland, to express hatred towards Spyderco, but....
Don't forget, IF SK's knife is defective (I'm taking him at his word), then he might have a gripe or two.
Most people here know that I'm a Strider-holic in addition to being a Spydie-Lover. Last week, one of my Strider folder's developed an issue with it's framelock.
I sent the knife back to Strider on a FRIDAY, USPS Priority. By TUESDAY, I had my knife back, and lock-up was like a bank vault. In FOUR DAYS, they had the knife back, in my hands and fixed, for free, and that includes travel time to California.
To me THAT is unbeatable service. To get the knife back to me as fast as possible, they overnighted it. I didn't ask them to do that, and didn't ***** at them one bit to get them to do it. I've never received such exemplary service from a company in my life.
On the other hand, Spyderco DID replace my defective Dodo with one that is still functioning very well, and is one of my favorite knives. Was it super-fast? Not at all, but they did do it.
SK, if you send your knife in to Spyderco, I'd rest assured that they'll make it right. Sal is a very reputable owner who actually comes here to talk with those who use his knives. You don't see that very often. Trust him.
Sniper -- One Shot, One Kill Email: ST8PEN01@aol.com
It's a free country; people are free to either love or hate any company they want. Granted, it's not the most intelligent thing to come here, in Spyderland, to express hatred towards Spyderco, but....
Don't forget, IF SK's knife is defective (I'm taking him at his word), then he might have a gripe or two.
Most people here know that I'm a Strider-holic in addition to being a Spydie-Lover. Last week, one of my Strider folder's developed an issue with it's framelock.
I sent the knife back to Strider on a FRIDAY, USPS Priority. By TUESDAY, I had my knife back, and lock-up was like a bank vault. In FOUR DAYS, they had the knife back, in my hands and fixed, for free, and that includes travel time to California.
To me THAT is unbeatable service. To get the knife back to me as fast as possible, they overnighted it. I didn't ask them to do that, and didn't ***** at them one bit to get them to do it. I've never received such exemplary service from a company in my life.
On the other hand, Spyderco DID replace my defective Dodo with one that is still functioning very well, and is one of my favorite knives. Was it super-fast? Not at all, but they did do it.
SK, if you send your knife in to Spyderco, I'd rest assured that they'll make it right. Sal is a very reputable owner who actually comes here to talk with those who use his knives. You don't see that very often. Trust him.
Sniper -- One Shot, One Kill Email: ST8PEN01@aol.com
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sc_rebel1957
- Member
- Posts: 704
- Joined: Fri Sep 24, 2004 10:33 am
- Location: SOUTH CAROLINA USA
- Contact:
I'll be as honest as I can about this issue.
I love <img src="spyder.gif" width=15 height=15 align=middle border=0> knives, I've had NOTHING but good results with any that I've bought.
I get the impression skcusloa you are not getting in touch with Mike @W/R and are calling the # for the SFO.
Try this, ask for Mike's # and I think KBR was right when he stated his extension is 255.
These are two entirely differnt #s.
In ALL my calls to Mike he has either answered his OWN phone or I get his voice mail.
Mike ALWAYS! calls me back and I know I'm no one special.
I had 1 instance where Mike called 4 times in 1 day unable to reach me.
But I finally was able to check my OWN voice mail (my fault) and he had left 4 seperate msgs.
I've had no experince at any time when he told me "oh well" on any subject, in anytime I've needed a lost part, washer, screw, clip whatever it was in my mail box within a week.
And 90% of the time with more than the one requested screw.
If there is a problem with Q/C or W/R I have for one never experinced it, and it's a given a few bad knives will slip by Q/C.
That was a nice offer Ceya, Semper Fi.
Ron Cochran
http://www.geocities.com/joyce43_c/RONSKNIFESHOP
I love <img src="spyder.gif" width=15 height=15 align=middle border=0> knives, I've had NOTHING but good results with any that I've bought.
I get the impression skcusloa you are not getting in touch with Mike @W/R and are calling the # for the SFO.
Try this, ask for Mike's # and I think KBR was right when he stated his extension is 255.
These are two entirely differnt #s.
In ALL my calls to Mike he has either answered his OWN phone or I get his voice mail.
Mike ALWAYS! calls me back and I know I'm no one special.
I had 1 instance where Mike called 4 times in 1 day unable to reach me.
But I finally was able to check my OWN voice mail (my fault) and he had left 4 seperate msgs.
I've had no experince at any time when he told me "oh well" on any subject, in anytime I've needed a lost part, washer, screw, clip whatever it was in my mail box within a week.
And 90% of the time with more than the one requested screw.
If there is a problem with Q/C or W/R I have for one never experinced it, and it's a given a few bad knives will slip by Q/C.
That was a nice offer Ceya, Semper Fi.
Ron Cochran
http://www.geocities.com/joyce43_c/RONSKNIFESHOP
Well it's interesting that many of you have chosen to use rude and insulting language and just plain nasty tones to communicate back to SKCUSLOA. His original post may not have been PC enough for you, but certainly didn't justify the abuse you laid on him.
This forum can be a great place for information and to make new friends, but watch out if you have a decenting opinion. You Spyderco loyalists attack forumites with your extremely biased opinions that in many cases are irrelevant to the discussion.
The facts are Spyderco's customer service is poor if non-existent. 6 phone calls to Mike and only 1 returned and that was only after I called his boss. No responses to e-mails. Why have an e-mail address? Spyderco may have had excellent customer service in the past and that reputation caused me to buy their knives, but this is the present. Even Sal has admitted that their service is less than satisfactory, so why can't you accept that a wheel has come off? Would you allow your auto repair shop to keep your car 7-8 weeks to make a repair?
Spyderco has caused this problem. Admitted by a reliable Spyderco insider. This is a result of being pennywise and pound-foolish. This problem could be fixed quickly if the company really wanted to. Yes, I have managed customer service departments in my career. Most important, is that the Spyderco loyalists need to get their heads out of the sand because all you are doing is helping Spyderco continue bad business practices that could cause them to loose market share.
It is interesting that no one from Spyderco has chosen to respond to this thread since it began?
This forum can be a great place for information and to make new friends, but watch out if you have a decenting opinion. You Spyderco loyalists attack forumites with your extremely biased opinions that in many cases are irrelevant to the discussion.
The facts are Spyderco's customer service is poor if non-existent. 6 phone calls to Mike and only 1 returned and that was only after I called his boss. No responses to e-mails. Why have an e-mail address? Spyderco may have had excellent customer service in the past and that reputation caused me to buy their knives, but this is the present. Even Sal has admitted that their service is less than satisfactory, so why can't you accept that a wheel has come off? Would you allow your auto repair shop to keep your car 7-8 weeks to make a repair?
Spyderco has caused this problem. Admitted by a reliable Spyderco insider. This is a result of being pennywise and pound-foolish. This problem could be fixed quickly if the company really wanted to. Yes, I have managed customer service departments in my career. Most important, is that the Spyderco loyalists need to get their heads out of the sand because all you are doing is helping Spyderco continue bad business practices that could cause them to loose market share.
It is interesting that no one from Spyderco has chosen to respond to this thread since it began?
mmmmm what a sad state of affairs we find ourselves in here...
I did notice no replys from Spyderco, Im sure (or atleast hope) they are doing their utmost to repair the problem at hand.
The service before has always been top notch, I dont quite understand the reason for the change (if it aint broke dont fix it, right?), but the point is the change has occured and not for the good of either the company nor the client.
I agree with the previous posters that the only way to get fast change in a corporate enviroment is via b*tching n moaning, going one rung up the ladder each time until you at the top.
Every boss has a boss.
Lets hope this all gets sorted soon.
Cheers
MaNcEr
It's Time To Kick @$$ 'N Chew Bubble Gum
I did notice no replys from Spyderco, Im sure (or atleast hope) they are doing their utmost to repair the problem at hand.
The service before has always been top notch, I dont quite understand the reason for the change (if it aint broke dont fix it, right?), but the point is the change has occured and not for the good of either the company nor the client.
I agree with the previous posters that the only way to get fast change in a corporate enviroment is via b*tching n moaning, going one rung up the ladder each time until you at the top.
Every boss has a boss.
Lets hope this all gets sorted soon.
Cheers
MaNcEr
It's Time To Kick @$$ 'N Chew Bubble Gum
