Not really sure if the Sheath has any kind of warranty or not but I thought I would ask.
Tried email and got this canned response.
"Thank you for contacting Spyderco Warranty/Repair. This department will be partially staffed until March 28th , emails and phone calls will go unanswered during this time. We apologize for any inconvenience."
I bought the sheath last year but never used it till now. After taking the mule in and out a few times I noticed broken threads. Come to find out the inside row of stitching missed the little strip around the edge leaving 5-6 stitches exposed inside the sheath. When inserting the mule the tip rubs against the strip and that cut all the exposed stitching.
MTLSH warranty?
- Josh Crutchley
- Member
- Posts: 1394
- Joined: Wed Sep 30, 2020 2:44 am
- Location: Michigan
Re: MTLSH warranty?
Hi, Josh:
I'm sorry to hear about the issue with your sheath; they are under warranty. The best thing to do would be to send the sheath to W&R for evaluation. Please be sure to include the form found here, https://www.spyderco.com/service-suppor ... ty-repair/.
Thanks!
Kristi
I'm sorry to hear about the issue with your sheath; they are under warranty. The best thing to do would be to send the sheath to W&R for evaluation. Please be sure to include the form found here, https://www.spyderco.com/service-suppor ... ty-repair/.
Thanks!
Kristi
There is nothing more important than this one day.
Re: MTLSH warranty?
This exact thing happened to one of my leather mule sheaths. The stitching sits proud of the leather, so grippier scales can eventually abraid the stitching. Didn't take too long with mine, I noticed it when I went to draw the knife, and the sheath came with it, enough stitching had torn that the belt loop pulled free, lol.Joshcrutchley1 wrote: ↑Fri Mar 25, 2022 8:03 pmNot really sure if the Sheath has any kind of warranty or not but I thought I would ask.
Tried email and got this canned response.
"Thank you for contacting Spyderco Warranty/Repair. This department will be partially staffed until March 28th , emails and phone calls will go unanswered during this time. We apologize for any inconvenience."
I bought the sheath last year but never used it till now. After taking the mule in and out a few times I noticed broken threads. Come to find out the inside row of stitching missed the little strip around the edge leaving 5-6 stitches exposed inside the sheath. When inserting the mule the tip rubs against the strip and that cut all the exposed stitching.
Anyway, Spyderco replaced my sheath at no cost, and I soaked some super glue into the interior stitching on my sheaths to try to harden it some to the abrasion. Seems to be working.
Re: MTLSH warranty?
Thanx much for sharing that information. I'll give Charlynn in Customer Service a head's up to make sure that purchasing knows to contact the vendor on the issue.
sal
sal
- Josh Crutchley
- Member
- Posts: 1394
- Joined: Wed Sep 30, 2020 2:44 am
- Location: Michigan
Re: MTLSH warranty?
Re: MTLSH warranty?
I checked my sheath and it also has exposed stitches. With the contoured G10 scales it looks like it would be difficult to have any contact with the blade. Maybe with the flat scales or no scales the threads could get cut.
Still a very nice sheath.
Still a very nice sheath.
- Josh Crutchley
- Member
- Posts: 1394
- Joined: Wed Sep 30, 2020 2:44 am
- Location: Michigan
Re: MTLSH warranty?
Yeah with contoured scales the sheath is to tight for the blade to reach. The problem is a lot of people including me put the bare blade in not thinking a few missed stickers would get cut. I agree that it's an excellent sheath, hopefully they begin checking for this issue during QC.
I decided the warranty didn't make sense for such a simple issue. This is a leather sheath after all just like what many people make on their own. I have everything I need to fix it so I'm giving it a shot.
Re: MTLSH warranty?
Thanx Josh,
Also thanx for the input. It's hard to improve anything without the input.
sal
Also thanx for the input. It's hard to improve anything without the input.
sal