Can't login with original account

This area is for information on how the forum works and for posting issues/requests. This is NOT to discuss Spyderco products, service, etc. Please review the two stickied threads PRIOR to posting a new thread!
PaulaIsBored
Member
Posts: 1
Joined: Tue Mar 19, 2019 6:51 am

Can't login with original account

Postby PaulaIsBored » Tue Mar 19, 2019 7:14 am

After the forum downtime last month I have been unable to login to my original account. It won't let me login with what I thought was the correct password, and the server isn't sending me a new password when I go through the 'forgot my password' procedure. I've tried messaging through the forum contact link and the main Spyderco site contact and have received no reply. I'm temporarily signed in with a new account attached to my wife's email.

My username is Accutron, email is accutron at woh dot rr dot com.

User avatar
TazKristi
Member
Posts: 2857
Joined: Wed Jan 26, 2005 1:00 pm
Location: Golden, CO

Re: Can't login with original account

Postby TazKristi » Wed Mar 20, 2019 7:36 am

Hi, Accutron:
I'm sorry, we didn't receive your e-mail through the forum but I just found your e-mail that you sent to tech support (through the site). Please watch for a reply to that e-mail in the next few minutes.

We'll get you back in under your original account and close this new account.

Thanks much.

Kristi
There is nothing more important than this one day.

User avatar
Accutron
Member
Posts: 69
Joined: Wed Jun 20, 2018 8:29 pm
Location: Dayton, OH USA
Contact:

Re: Can't login with original account

Postby Accutron » Wed Mar 20, 2019 7:52 am

Everything seems to be working fine now. Thanks for the assistance.

5pins2
Member
Posts: 2
Joined: Sat May 11, 2019 6:25 am

Re: Can't login with original account

Postby 5pins2 » Tue May 14, 2019 5:35 pm

I'm having the same problem. I get a wrong password notice and it won't send me an email to rest it.

User avatar
TazKristi
Member
Posts: 2857
Joined: Wed Jan 26, 2005 1:00 pm
Location: Golden, CO

Re: Can't login with original account

Postby TazKristi » Wed May 15, 2019 8:30 am

5pins2 wrote:
Tue May 14, 2019 5:35 pm
I'm having the same problem. I get a wrong password notice, and it won't send me an email to rest it.
Hi, 5pins:
Please check your spam folder. It looks like your original account was set up from a corporate e-mail, so it's possible that e-mails are either going to either your spam folder or they're being stopped at the server level. I just came across your e-mail this morning - our forum e-mail has been a target of spam, and it's, unfortunately, a time-consuming process to go through and find legitimate messages. Please look for a reply to that e-mail from me.

Thanks, much.

Kristi
There is nothing more important than this one day.

5pins
Member
Posts: 18
Joined: Sun Jun 24, 2018 9:21 am

Re: Can't login with original account

Postby 5pins » Wed May 15, 2019 3:20 pm

Looks like it's working now. Thanks Kristi


Return to “Spyderco Forum Tech Support”

Who is online

Users browsing this forum: No registered users and 2 guests