Spyderco Forums

Bloke wrote:Daveho, where in Oz are you?

Canberra

I got it all back together and while my cutjack has a much better action and is on washers this will have to do.

No biggie, obviously this sort of policy is more an issue for people out of the US and the frustration isn’t understood by those not in the situation so In future I’ll just look to deal with companies with more suitable policies.

Daveho, you'll get this worked out and will undoubtedly enjoy the Mantra. It's a great knife. Oh no doubt I will, I think I may have already in fact however I just finished sorting a small issue with my Benchmade and that was actually a really pleasant experience and comparatively this sort of thin...

Hi Daveho, Welcome to our forum and sorry for your disappointment. If you purchased the knife through Spyderco's distribution, you can easily return it to our Australian distributor (Zen) and they will replace it for you or get you an new one. That's why Spyderco has set up its distribution, so we ...

Don’t get me wrong, I’ll fix the knife no trouble at all, my frustration is with the fact that I thought very highly of spyderco and to have my faith in a brand that I actually like ruined like that, it feels very dismissive.

Do you really think I would go and buy a model with problems and just expect mine to be fine? No I bought the knife, discovered the issue, went online and found many folk who have had the same issue. I assumed (foolishly evidently) that spyderco would make spares available for their current producti...

That in the luxury product market which lets be honest a titanium scaled knife is, you are right to expect a level of service. That hasn’t happened here. It’s not a huge drama, I can probably make or find some replacements locally but on a brand new knife it leaves a pretty bad taste that will make ...

I bought it from a dealer in the US but again as this is a common issue with the mantra it sounds as though it’s just the initial assembly has too much torque applied to the pivot so simply replacing the knife is no assurance that the next won’t have the same issue and I’ll just be out shipping cost...

I’m not asking to make a warranty claim. yes that would be reasonable to request the whole knife be returned, what I’m asking for is to buy replacement parts, the shipping of a whole knife two ways when all I need is two washers shipped to me is crazy, I’ve lost 2 knives in shipping in the past year...

Never mind the fact that there are several reports from others about this issue, for contrast i wanted another clip for my mini grip, bench made sent me 2.
I’m happy to pay for the parts and shipping but having to send the knife in so they can undo a few screws, That’s not a common sense thing.

Given that it is a total of 3 screws it’s really not a hard thing to do, as far as my credentials I have built several track cars and rebuilt a few engines so, yes I’m quite capable of using a t8 driver...
The fact that you can’t buy a replacement part for knife in production is crap.

I have just been given a mantra 1 by my wife for my birthday, this is my first expensive spyderco and I’ve noted a small issue that really doesn’t cause a huge issue but it’s enough to bother me. Firstly I’ll list my little collection; Ambitious Dragonfly Delica 4 Cat And now my mantra. This morning...