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by Daveho
Thu Feb 22, 2018 11:58 am
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Bloke wrote:Daveho, where in Oz are you?
Canberra
by Daveho
Thu Feb 22, 2018 4:56 am
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Image
I got it all back together and while my cutjack has a much better action and is on washers this will have to do.
by Daveho
Wed Feb 21, 2018 11:20 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

No biggie, obviously this sort of policy is more an issue for people out of the US and the frustration isn’t understood by those not in the situation so In future I’ll just look to deal with companies with more suitable policies.
by Daveho
Wed Feb 21, 2018 10:36 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Daveho, you'll get this worked out and will undoubtedly enjoy the Mantra. It's a great knife. Oh no doubt I will, I think I may have already in fact however I just finished sorting a small issue with my Benchmade and that was actually a really pleasant experience and comparatively this sort of thin...
by Daveho
Wed Feb 21, 2018 9:35 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Hi Daveho, Welcome to our forum and sorry for your disappointment. If you purchased the knife through Spyderco's distribution, you can easily return it to our Australian distributor (Zen) and they will replace it for you or get you an new one. That's why Spyderco has set up its distribution, so we ...
by Daveho
Wed Feb 21, 2018 8:56 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Don’t get me wrong, I’ll fix the knife no trouble at all, my frustration is with the fact that I thought very highly of spyderco and to have my faith in a brand that I actually like ruined like that, it feels very dismissive.
by Daveho
Wed Feb 21, 2018 4:46 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Do you really think I would go and buy a model with problems and just expect mine to be fine? No I bought the knife, discovered the issue, went online and found many folk who have had the same issue. I assumed (foolishly evidently) that spyderco would make spares available for their current producti...
by Daveho
Wed Feb 21, 2018 2:57 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

That in the luxury product market which lets be honest a titanium scaled knife is, you are right to expect a level of service. That hasn’t happened here. It’s not a huge drama, I can probably make or find some replacements locally but on a brand new knife it leaves a pretty bad taste that will make ...
by Daveho
Wed Feb 21, 2018 1:11 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

I bought it from a dealer in the US but again as this is a common issue with the mantra it sounds as though it’s just the initial assembly has too much torque applied to the pivot so simply replacing the knife is no assurance that the next won’t have the same issue and I’ll just be out shipping cost...
by Daveho
Wed Feb 21, 2018 11:57 am
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

I’m not asking to make a warranty claim. yes that would be reasonable to request the whole knife be returned, what I’m asking for is to buy replacement parts, the shipping of a whole knife two ways when all I need is two washers shipped to me is crazy, I’ve lost 2 knives in shipping in the past year...
by Daveho
Wed Feb 21, 2018 4:16 am
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Never mind the fact that there are several reports from others about this issue, for contrast i wanted another clip for my mini grip, bench made sent me 2.
I’m happy to pay for the parts and shipping but having to send the knife in so they can undo a few screws, That’s not a common sense thing.
by Daveho
Wed Feb 21, 2018 4:12 am
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Re: Disapointed with customer service..

Given that it is a total of 3 screws it’s really not a hard thing to do, as far as my credentials I have built several track cars and rebuilt a few engines so, yes I’m quite capable of using a t8 driver...
The fact that you can’t buy a replacement part for knife in production is crap.
by Daveho
Tue Feb 20, 2018 11:40 pm
Forum: Spyderco General Discussion
Topic: Disapointed with customer service..
Replies: 109
Views: 7141

Disapointed with customer service..

I have just been given a mantra 1 by my wife for my birthday, this is my first expensive spyderco and I’ve noted a small issue that really doesn’t cause a huge issue but it’s enough to bother me. Firstly I’ll list my little collection; Ambitious Dragonfly Delica 4 Cat And now my mantra. This morning...

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