Search found 21 matches

by 12DJ4
Sat Jul 16, 2016 4:23 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

Lets say you had 200 Spyderco's and the average price was a 100 bucks. I suck at math so how much is that spent on Spyderco's? I may be stupid but dayummm big american dollars!!! lol Yes. Pretty crazy.. Huh? Most are well above 100. The Southard, Schempp Bowie, Valloton, Bradly, Bradley 2, I have m...
by 12DJ4
Sat Jul 16, 2016 12:00 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

probably time to let his go and move on. Seems like the customer is happy with the results. He's had an opportunity to share his thoughts, which we all like to hear now and then. So let us know how you like the new Bradley when it comes in? sal Thank you Sal, I tried to explain that I am happy and ...
by 12DJ4
Sat Jul 16, 2016 10:47 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

MacLaren wrote:On second thought, certain things are just better left alone
I third thought. I agree with you totally!
by 12DJ4
Sat Jul 16, 2016 10:46 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

I've been in the retail/customer service business for 20 years. One thing I can tell you that is a universal fact, is your attitude entering a situation has 100% impact on the attitude you get back from a retailer. If you enter the conversation with an attitude, or you're demanding, confrontational...
by 12DJ4
Fri Jul 15, 2016 11:43 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

I've been in the retail/customer service business for 20 years. One thing I can tell you that is a universal fact, is your attitude entering a situation has 100% impact on the attitude you get back from a retailer. If you enter the conversation with an attitude, or you're demanding, confrontational...
by 12DJ4
Fri Jul 15, 2016 6:02 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

200 HUNDRED SPYDERCOS!!! That is awesome, so please post a picture! I would love to see a collection of 200 Spydies. Pic or it did not happen!!! :D Why would I need to prove to you anything. Sal has the knife. He knows the issue, Dude! And as far as taking a pic to prove that I have that many Spydi...
by 12DJ4
Thu Jul 14, 2016 9:48 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

200 HUNDRED SPYDERCOS!!! That is awesome, so please post a picture! I would love to see a collection of 200 Spydies. Pic or it did not happen!!! :D Why would I need to prove to you anything. Sal has the knife. He knows the issue, Dude! And as far as taking a pic to prove that I have that many Spydi...
by 12DJ4
Thu Jul 14, 2016 9:46 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

Hi 12DJ4, Thanx for your comments. I can say that I have worked with Charlynn for many years and she has always been very professional. Hard to believe that she would intentionally talk down to you. It's not her style. I spoke with here about your comments and she said that the only thing she can t...
by 12DJ4
Thu Jul 14, 2016 6:24 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

OP in all honesty I feel it was wrong to bring this issue up in the forum. This is between you and Spyderco. We the members of the forum can't speak or act on Spyderco's behalf. Besides the forum is made up of legions of Spyderco fans. Do you really think a sympathic ear could be found once you acc...
by 12DJ4
Thu Jul 14, 2016 5:56 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

OP in all honesty I feel it was wrong to bring this issue up in the forum. This is between you and Spyderco. We the members of the forum can't speak or act on Spyderco's behalf. Besides the forum is made up of legions of Spyderco fans. Do you really think a sympathic ear could be found once you acc...
by 12DJ4
Thu Jul 14, 2016 5:54 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

OP in all honesty I feel it was wrong to bring this issue up in the forum. This is between you and Spyderco. We the members of the forum can't speak or act on Spyderco's behalf. Besides the forum is made up of legions of Spyderco fans. Do you really think a sympathic ear could be found once you acc...
by 12DJ4
Thu Jul 14, 2016 5:49 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

Hi 12DJ14, Welcome to our forum and thanx much for all of the support. I must say it''s always disappointing to me to see a first post be a complaint, but I guess that's part of the job. I did receive your letter sent to Eric and me, and you re on my agenda to write back to you today. Sorry for the...
by 12DJ4
Thu Jul 14, 2016 5:05 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

Hi 12DJ14, Welcome to our forum and thanx much for all of the support. I must say it''s always disappointing to me to see a first post be a complaint, but I guess that's part of the job. I did receive your letter sent to Eric and me, and you re on my agenda to write back to you today. Sorry for the...
by 12DJ4
Thu Jul 14, 2016 5:04 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

Hi 12DJ14, Welcome to our forum and thanx much for all of the support. I must say it''s always disappointing to me to see a first post be a complaint, but I guess that's part of the job. I did receive your letter sent to Eric and me, and you re on my agenda to write back to you today. Sorry for the...
by 12DJ4
Thu Jul 14, 2016 5:02 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

You received an MSRP Credit to the Outlet. I'm not really sure I understand what the problem is then... This problems is that they gave me an attitude about it like they were doing me a favor. They were not doing me a favor. For the money I spent on the knife and being a loyal customer, I should no...
by 12DJ4
Thu Jul 14, 2016 4:47 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

You received an MSRP Credit to the Outlet. I'm not really sure I understand what the problem is then... This problems is that they gave me an attitude about it like they were doing me a favor. They were not doing me a favor. For the money I spent on the knife and being a loyal customer, I should no...
by 12DJ4
Thu Jul 14, 2016 4:42 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

So let me ask, in all sincerity and without any sarcastic undertones, wholeheartedly, what exactly would you like to accomplish with this thread? At this point it sounds like customer service gave you a refund/store credit, though you feel like they gave you attitude (and to be fair, we don't know ...
by 12DJ4
Thu Jul 14, 2016 4:38 pm
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

I have a knife at the warranty department as we speak. It is an old Millie I bought and they are doing a re-serration on the blade – not a warranty repair but a request from me to get it back to original. The service and communication has been great and I cannot ask for anything more. Just curious,...
by 12DJ4
Thu Jul 14, 2016 11:44 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

I would probably return the knife to the seller instead of W&R if it was a brand new knife. I have always sort of thought that warranty and repair was for used knives and that new knives go back to the seller. In the end you got a full refund so I don't see why it is worth being upset. Water of...
by 12DJ4
Thu Jul 14, 2016 11:42 am
Forum: Spyderco General Discussion
Topic: Warranty Experiences
Replies: 62
Views: 8646

Re: Warranty Experiences

You received an MSRP Credit to the Outlet. I'm not really sure I understand what the problem is then... This problems is that they gave me an attitude about it like they were doing me a favor. They were not doing me a favor. For the money I spent on the knife and being a loyal customer, I should no...