Search found 2 matches

by kmoomoo2
Thu Jun 20, 2019 6:41 pm
Forum: Spyderco General Discussion
Topic: Bad experience from Customer Service
Replies: 89
Views: 14013

Re: Bad experience from Customer Service

I received an email response today from Ben ********* at Spyderco. He apologized for the lack of communication and updated me with the status (service completed and shipping out today {6-20-19}). Perhaps I have jumped the gun by painting Spyderco with a broad brush over this one issue. It was my fir...
by kmoomoo2
Thu Jun 20, 2019 5:29 am
Forum: Spyderco General Discussion
Topic: Bad experience from Customer Service
Replies: 89
Views: 14013

Re: Bad experience from Customer Service

I called and spoke with a rep who told me my package had not yet arrived at spyderco's facility. I told the rep it had arrived, I have the delivery confirmation. The rep then stated it takes "up to 7 business days" for a package to be logged in. I told the rep it had been 9 business days (...